B2W estimating and performance tracking applications were running successfully at Ajax when the company’s maintenance team began looking for a payroll solution for mechanics.
"That journey led us to B2W Maintain, and our vision expanded as we saw the potential of a computerized maintenance management system (CMMS),” fleet manager Dan Maitland explains. “We’ve moved from reactive to proactive, improved equipment reliability and cut our maintenance costs.”
“We have fully demonstrated the power and capabilities of B2W Maintain,” says Maitland. The software automates the notifications for preventive maintenance, so work is done at proper intervals.
Ajax also utilizes dashboard, repair request, work order processing, and mechanic scheduling and timecard capabilities. The company relies on the application to manage parts, inventory and purchasing and has developed custom dashboards to display Ajax-specific KPIs. Those results include a 120% Increase in average mean time between failures (hours), a 50% Decrease in unplanned maintenance work and a 41% Reduction in emergency work orders.
Ajax supports B2W Maintain with two elements that drive success with maintenance software: process improvements and an ongoing dialogue with the supplier.
“We tapped into the experience of B2W for the implementation and included our entire staff in the process to guarantee buy-in,” Maitland explains. “We’ve worked with B2W to optimize some of our processes to take advantage of the software. The dialogue has also led to some great ideas and new features added by B2W to support our specific requirements,” he adds.
